Refunds and cancellation
Review refund eligibility, exclusions, review timing and settlement timing for Image Pack, Creator, Pro and monthly subscriptions.
Covered plans
This notice applies to Image Pack, one-time Creator and Pro purchases, and optional monthly subscriptions. Image Pack includes 50 credits valid for 90 days. One-time Creator and Pro purchases include 100 or 300 credits valid for 30 days. Monthly credits apply only to their billing period and do not roll over. Free local tools do not involve refunds.
Cancel a pending order
Sign in to Credits & billing to view pending orders. If a cancellation option is available, follow the prompts and check the resulting order status; some payment pages may need to expire first. Cancelling an unpaid order does not cancel an existing subscription or request a refund for a completed payment.
Cancel a subscription or renewal
Sign in with the purchasing account, open the billing portal from Credits & billing, follow the cancellation steps and verify the effective date. Cancellation stops future renewals. Unless the refund conditions below apply, it does not automatically refund the current billing period or affect a separate valid image pack. Contact support with the order identifier if the portal is unavailable.
Eligible refunds
A full refund is available for duplicate charges, verified unauthorized charges, purchased credits that were not delivered, or a platform-caused inability to provide the paid service. Image Pack and one-time Creator or Pro purchases are refundable within 7 calendar days of payment only when none of the credits issued for that order have been used. An initial or renewal monthly subscription charge is refundable within 7 calendar days of the charge only when no current-cycle credits have been used.
Non-refundable cases
Except where mandatory law requires otherwise, refunds are not available for used or partially used credits, expired credits, a change of mind after use, or an order affected by suspension or termination for breaching the Terms or Acceptable Use Policy. Credits released after a confirmed failed or cancelled task are not a cash refund. Credits may remain reserved while a task outcome is unresolved.
How to apply and timing
Email support with the purchasing account, order or receipt identifier, payment time, amount, currency and reason for the request. Redact unrelated information and do not send passwords, verification codes or full card details. We will acknowledge and review the request within 3 business days. If approved, we will submit the refund to the original payment method within 5 business days; the bank or payment provider may take another 5 to 10 business days to display it.
Duplicate payments and delayed status
A payment return page does not prove that benefits have been applied. Refresh the subscription status and check that you are signed into the same account. Do not immediately create or pay another order after a timeout. Contact support about duplicate charges, mismatched orders or an unavailable portal.
Applicable rights
This notice does not limit mandatory refund, withdrawal or consumer rights under applicable law. Where law requires a longer request period or different handling, that requirement controls. The outcome of an individual order is confirmed by our verified response and payment-platform records.
Contact support
The email link opens your mail app; it does not confirm a message was sent. Do not send passwords, verification codes or full card details.